Refund policy

EXCHANGE/RETURNS PROCESS

As guaranteed by law, TinyBox does not allow the exchange or return of any type of earrings and piercings - including fake piercings and ear cuff's, for reasons related to health  and  hygiene, as well as personalized or custom-made items.

Other pieces, such as necklaces, anklets or bracelets, can be exchanged or returned as long as they have not been used by the customer and maintain the same presentation and packaging conditions as when they were sent. 

After receiving the item(s) at our facilities, we carry out a careful analysis of it and the return will only be accepted if the following requirements are met:

a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.

Requests for exchange or return must be expressed unequivocally to hello@tinyboxjewelry.com, within a maximum period of 14 days after receipt of the order.

The value inherent to the shipping costs of the exchange process are the sole responsibility of the customer, and will not be reimbursed when one or more items are returned.

In the event of a return due to defect or other non-conformities regarding the ordered products, TinyBox assumes all the costs associated with shipping costs.

The amount relating to the return will be refunded within a maximum period of 14 working days using the same method used by the customer to pay for the order or, alternatively, through another method to be agreed with the customer.

Any request for exchange or return must indicate the order number and proof of defect, if any.

Orders to be exchanged or returned must be sent via registered mail to the address indicated by customer service. When sending the order, you must communicate to TinyBox, through available means, the order's tracking code.